be88 Privacy Policy

1. Introduction

be88 ("we", "us", "our") is Bangladesh's trusted online casino and sports betting platform. We operate the website https://be88.buzz and provide cricket betting, live casino, slots, crash games, and a range of other gaming services. Protecting the privacy of our users is a core responsibility we take seriously. This Privacy Policy explains in plain language how we handle personal data — from collection through to deletion.

By using be88, you acknowledge that you have reviewed this policy and consent to the data practices described herein. If you disagree with any part of this policy, you should discontinue use of the platform immediately. We encourage you to check back periodically, as this policy may be revised to reflect legal requirements or changes in our services.

2. Information We Collect

We collect several categories of information to provide and improve our services. The types of data we gather depend on how you interact with our platform.

a) Account and Identity Information

• Full name, date of birth (to verify age eligibility — 21+ only), and gender
• Email address, mobile phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Username and password (stored in encrypted form — we never store plain-text passwords)
• Government-issued identification documents (National ID, passport) where required for account verification (KYC)

b) Financial and Transaction Information

• Mobile banking account details for bKash, Nagad, Rocket, and Upay transactions
• Deposit and withdrawal history, bet amounts, win/loss records, and account balances
• Card details (last four digits only) for Visa or Mastercard transactions, where applicable

c) Technical and Usage Information

• IP address, device type, operating system, browser type, and mobile network details
• Pages visited on be88, session duration, game interactions, clickstream data, and feature usage patterns
• Cookies and similar tracking technologies (see the Cookies section below for full details)

3. How We Use Your Information

The personal information we collect is used only for legitimate, clearly defined purposes. We do not sell, rent, or trade your personal data to third parties for marketing purposes. Specifically, your information is used to:

• Operate and maintain your be88 account, process deposits and withdrawals, and confirm your identity
• Deliver cricket betting, live casino, slots, and other gaming services in accordance with your preferences
• Comply with responsible gaming obligations — including enforcing the 21+ age restriction, monitoring for problem gambling indicators, and applying self-exclusion requests
• Prevent fraud, detect unauthorized account access, and comply with applicable anti-money-laundering requirements
• Communicate with you about your account, service updates, promotions, and support tickets — via email or SMS to your registered contact details
• Analyze usage patterns to improve platform performance, fix bugs, and develop new features tailored to Bangladeshi players

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — processing required to provide the gaming services you have requested by registering an account
• Legal obligation — processing necessary to comply with anti-money-laundering laws, KYC regulations, and age-verification requirements under applicable law
• Legitimate interests — processing for fraud prevention, platform security, customer service, and responsible gaming monitoring, balanced against your rights
• Consent — where you have expressly agreed to receive marketing communications or accept optional cookies; you may withdraw this consent at any time

5. Sharing Your Information

be88 does not sell your personal data. We share data only in the limited circumstances listed below, and only to the minimum extent necessary:

• Payment processors — bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive transaction data strictly necessary to process your deposits and withdrawals
• Technology and infrastructure partners — hosting providers, security vendors (SSL/TLS certificate authorities), and analytics tools that support platform operations under strict data processing agreements
• Game providers — Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other studios may receive anonymized session data to fulfill their game audit and RNG certification obligations; they do not receive your identifiable personal information
• Legal and regulatory authorities — we may disclose personal data to law enforcement, financial intelligence units, or courts when required by applicable law or valid legal process

All third-party service providers we engage are contractually required to process your data only for the specific purpose for which it was shared, and to maintain appropriate security standards. We do not permit them to use your data for their own independent marketing or commercial purposes.

Our Privacy Commitments

These are the six core principles that guide how be88 handles your personal data.

6. Cookies and Tracking Technologies

be88 uses cookies and similar technologies to ensure the platform functions correctly, remember your preferences, and understand how users interact with our site. The cookies we use fall into three categories:

• Essential cookies — strictly necessary to log in, maintain your session, and use core platform features (these cannot be disabled without breaking the site)
• Functional cookies — remember your language preference (English/Bengali), display settings, and last-used payment method for a smoother experience
• Analytics cookies — aggregate, anonymized data that helps us identify popular games, peak usage times (Bangladesh Standard Time, UTC+6), and pages that may need improvement

You can manage or delete cookies through your browser settings at any time. Disabling analytics or functional cookies will not prevent you from using be88, but some features may work less smoothly. Disabling essential cookies will prevent login and account access.

7. Data Retention

We retain your personal data for as long as your be88 account is active or as long as necessary to fulfil the purposes set out in this policy. When you close your account, we will delete or anonymize your personal data within a reasonable period, subject to the following exceptions:

Transaction and financial records may be retained for up to seven years to comply with applicable financial regulations. Self-exclusion records are retained indefinitely to prevent re-registration during the exclusion period. Data required for the resolution of ongoing disputes will be retained until those disputes are fully resolved.

8. Your Rights Over Your Data

As a be88 user, you have a set of rights with respect to the personal data we hold about you. You may exercise these rights by contacting our support team at the email address provided in the Contact section below. We will respond to all valid requests within a reasonable timeframe.

• Right of access — you may request a copy of the personal data we hold about you at any time
• Right to rectification — if any of your personal data is inaccurate or incomplete, you may ask us to correct it
• Right to erasure — subject to legal retention obligations, you may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected
• Right to restrict processing — you may ask us to pause the use of your data while a dispute or accuracy query is being resolved
• Right to data portability — where technically feasible, you may request a machine-readable copy of the personal data you provided to us
• Right to object — you may object to processing based on legitimate interests, including direct marketing communications

Please note that certain rights are subject to legal limitations. For example, we cannot delete transaction records that we are legally required to retain. We will always explain clearly if a specific request cannot be fulfilled and will tell you why.

9. Payment Data Security

be88 takes the security of financial transactions extremely seriously. All deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, Visa, and Mastercard are handled using encrypted, tokenized communication channels. We do not store full card numbers, CVV codes, or mobile banking PINs on our servers. Payment credentials are processed directly by the respective payment gateway and are never exposed to our application layer.

We conduct regular internal security reviews and work with trusted infrastructure partners to maintain SSL encryption, firewall protection, and intrusion detection systems. If we ever detect or suspect a data breach that may affect your financial information, we will notify you promptly and take immediate steps to contain and remediate the incident.

10. Children's Privacy and Age Restriction

be88 is strictly an adult platform. Our services are available only to persons who are 21 years of age or older. We do not knowingly collect personal data from anyone under 21. If you are a parent or guardian and you believe a minor has created an account or provided us with personal information, please contact us immediately at [email protected]. We will promptly investigate the report and, if confirmed, delete all associated data and close the account without delay.

11. Changes to This Privacy Policy

be88 reserves the right to update or amend this Privacy Policy at any time. When we make material changes — changes that affect how we collect, use, or share your data in a significant way — we will notify registered users via email or by posting a prominent notice on the platform prior to the change taking effect. The "Last Updated" date at the top of this page will reflect the most recent revision.

Minor changes — such as corrections of typographical errors, clarifications that do not alter meaning, or administrative updates — may be made without advance notice. We encourage you to review this page periodically so that you remain informed of how your data is being handled. Your continued use of be88 after any posted update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way be88 handles your personal data, please reach out to our support team. We are available 24/7 and aim to respond to all data-related enquiries within 72 hours.